In all situations I maintain a positive attitude. I welcome every circumstance as an opportunity to grow and learn. I believe that being positive not only makes me better but makes everyone around me better. I look at circumstances and ask what can I learn from this?

A positive attitude is not about seeing things that are not right and shrugging your shoulders and saying it doesn’t matter and walking away with an insincere smile. A positive attitude is about looking a problem square in the face and finding a solution and not letting circumstances determine how you feel.

On every job I think about safety first. Safety is always more important than customer service, quality or production.  I ask myself:

1. Am I working safely? Is all my equipment in good working order and am I using it properly and safely.
2. Are my team members safe?
3. Have I protected my customer’s belongings by moving them carefully and covering them completely?
4. Am I in danger of damaging anyone’s property that is in the proximity of my job?  Example if I am spraying outside is there a breeze blowing that will send overspray on any cars or buildings that are near-by.

I am responsible for all my actions and outcomes. I own everything that takes place in my work and my life. I don’t blame or make excuses. When things don’t go well I look to myself to see what changes I need to make in myself so I can have better outcomes in the future. I realize that the attitude of ownership is a place of power because I am no longer a victim of any person or circumstance. I am responsible.

I am responsible for the satisfaction of our customers. I know that excellent customer service will turn our customers into raving fans. I follow these strategies to ensure customer satisfaction:

1. I am a good listener. I listen carefully to what my customer is saying they want or need.
2. I try to accommodate their needs, such as starting in a certain room or area of their home.
3. I am a good communicator. I talk to my customers daily so they know the plan to accomplish the work.
4. I address any customer concerns quickly. If they point out something I missed or they would like a second coat on I do that work immediately or if that is not possible I make sure and tell the customer when I will complete it.
5. I always do what I say I am going to do.
6. I always give more than expected.

Quality is our middle name. I am responsible for the quality on every job I am part of. I know that producing quality work will turn our customers into raving fans. Quality means that I put the customer first by listening carefully to what they want; that I always use the best material for the job; that I never cut corners or fail to put a second coat when needed, that I always clean up after myself every night and I never leave my customer in a mess. I am a painting professional and I always do excellent work.

I am a person of integrity. Quality is what I do; integrity is who I am. I always speak the truth. My word is my bond. If I say I will do something you can depend that it will be done. If I realize I will be unable to follow through as promised I notify the people involved as soon as possible. Because I am a person of integrity my customers, and my co-workers trust me.

A team can be described as a group of people who have a common goal, who are interdependent and share responsibility for performance. We work together as a team to achieve the goal of making our customers raving fans.

We accomplish our goal by:

1. Putting the team first
2. Working together for mutual gain
3. Sharing responsibility for every jobs success or failure
4. We support each other by always showing up with a positive attitude and ready to work

I am a truly grateful person. I maintain an attitude of gratitude. Thinking about all the things I am grateful for reminds me of the positive things in my life. When I am focused on the positive aspects of my life everything seems to flow better. Gratitude reminds me of what’s important. It’s hard to complain about the little things when I am thankful for my health, my family, my home and my job.

I say thank-you and show appreciation often and in many ways, so that all around me know how much I appreciate everything and everyone I have in my life.

I am a leader at MQP. I know the company Vision and Mission. I keep my focus on what needs to be done daily to accomplish the goals. I rally those around me to help achieve goals. I have the skills and resources to get the job done. I take responsibility, and others follow my lead. I am a leader.